dukuncuanPrivacy Policy

This page describes what we collect when you use dukuncuan and how we keep that data protected. We at dukuncuan collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted, stored securely, and shared only with payment processors and regulatory authorities as required by law.

We do not sell your information to third parties. We do not use your data for marketing purposes without your consent. We respect your privacy and operate transparently about how we handle your account details, transaction history, and payment methods.

This policy applies to all members of dukuncuan across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. If you have questions about how we handle your data, contact our support team or our legal department using the channels listed at the end of this page.

What Data We Collect on dukuncuan

We collect the following information when you create an account on dukuncuan:

• Account information: Your name, email address, phone number, and date of birth.
• Identity verification: A copy of your photo ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement).
• Payment details: Your payment method information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers).
• Transaction history: Records of your deposits, withdrawals, wagers, and winnings on dukuncuan.
• Device and access information: Your IP address, browser type, and device identifier for security and fraud prevention.

We collect this data only when you provide it directly or when it is necessary to process your account activity. We do not collect data passively beyond what is required to operate dukuncuan securely.

How We Use Your Data on dukuncuan

We use your data for the following purposes:

1. Account verification: We verify your identity and eligibility to use dukuncuan in your jurisdiction.
2. Payment processing: We process your deposits and withdrawals using your payment method details.
3. Regulatory compliance: We maintain records of your account activity to comply with anti-money-laundering and know-your-customer (KYC) regulations.
4. Fraud prevention: We monitor your account for suspicious activity and unauthorized access.
5. Customer support: We use your contact information to respond to your inquiries and provide account assistance.
6. Platform improvement: We analyze aggregated, anonymized data to improve dukuncuan's performance and user experience.

We do not use your data for marketing, advertising, or any purpose beyond what is listed above without your explicit consent.

Third-Party Processors and Data Sharing on dukuncuan

We share your data with third parties only when necessary to operate dukuncuan or comply with law. These third parties include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals.
• Identity verification providers: We use third-party services to verify your ID and proof of address.
• Regulatory authorities: We may share your data with government agencies and financial regulators if required by law.
• Fraud prevention services: We use third-party tools to detect and prevent fraudulent activity on dukuncuan.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your data to marketing companies, data brokers, or any other commercial entities.

We at dukuncuan treat your data as a trust. We encrypt it, we do not sell it, and we share it only as required by law or to operate our platform.

Data Security and Encryption on dukuncuan

We protect your data using industry-standard encryption and security practices. Your account credentials, payment details, and transaction history are encrypted both in transit (when you send data to dukuncuan) and at rest (when stored on our servers).

We recommend enabling two-factor authentication (2FA) on your dukuncuan account for additional security. Even if someone obtains your password, they cannot access your account without your phone or authenticator app. You can enable 2FA in your account settings under Security.

Our servers may sit outside your jurisdiction. By using dukuncuan, you consent to your data being transferred to and stored in jurisdictions where we operate. We maintain the same security standards regardless of server location.

Cookies and Tracking on dukuncuan

We use cookies to maintain your login session, remember your preferences, and analyze how you use dukuncuan. Cookies are small files stored on your device that help us provide a seamless experience.

We use two types of cookies:

• Essential cookies: Required for dukuncuan to function (login, account security, payment processing).
• Analytics cookies: Help us understand how members use dukuncuan so we can improve the platform.

You can disable cookies in your browser settings, but this may affect your ability to use dukuncuan. We do not use third-party tracking cookies for advertising purposes.

Your Rights Regarding Your Data on dukuncuan

You have the following rights regarding your data on dukuncuan:

• Access: You can request a copy of all data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete data.
• Deletion: You can request that we delete your data, subject to legal retention requirements.
• Portability: You can request that we provide your data in a portable format.

To exercise any of these rights, contact our support team via email or live chat. We respond to data requests within 30 days. Some requests may take longer if they require manual review or if we need to consult with regulatory authorities.

Note that we may retain certain data for legal compliance purposes even after you request deletion. For example, we retain transaction records for anti-money-laundering compliance for a period set by law.

Data Retention on dukuncuan

We retain your data for as long as your account is active and for a period after closure as required by law. Transaction records are retained for at least five years to comply with anti-money-laundering regulations. Identity verification documents are retained for the duration of your account plus a legal retention period.

If you request account closure, we will delete your data after the legal retention period expires, except for information we are required to keep by law.

Changes to This Privacy Policy

We may update this privacy policy at any time. Changes are effective immediately upon posting to this page. We recommend reviewing this policy regularly. Your continued use of dukuncuan after changes are posted constitutes your acceptance of the updated policy.

If we make material changes that affect how we use your data, we will notify you via email or through your dukuncuan account.

Contact Us About Privacy on dukuncuan

If you have questions about this privacy policy or how we handle your data on dukuncuan, contact our support team via live chat or email. We respond to privacy inquiries within five business days.

For formal data requests or legal inquiries, contact our legal department through the channels listed in our Legal NoticeWe maintain a formal process for data subject requests and respond within the timeframes required by applicable law.

Our commitment is to operate transparently and protect your privacy. We do not sell your data, we do not use it for marketing without consent, and we share it only as required to operate dukuncuan or comply with law. If you have concerns about how we handle your information, we encourage you to contact us directly.